Frequently Asked Questions

These are some of the most frequently asked questions we have gotten from customers about various current products. If you have a question, we hope you find the answer here! If not, please check the Frequently Asked Questions – Legacy Products page or email us at support@xtracycle.com and we will do our best to answer your question.

Looking for product manuals? Check here. Looking for geometry, sizing and spec? Check here.

All Xtracycle Bikes

What bike rack will work with my Xtracycle?

We recommend the Hollywood Racks Sport Rider for Electric Bikes. It is uses a 2″ hitch tray rack and is compatible with all of our bike models. We highly recommend reading this article to learn more about shopping for a hitch and bike rack for a longtail cargo bike.

What is the rear hub spacing on your bikes?

The rear hub spacing on our bikes is 135 mm, which is standard for mountain bikes.

What is the overall length on Xtracycle bikes?

RFA Utility: 73.4″
eStoker: 82″
eSwoop: 83″
Swoop (non-electric): 83.5″

For more details on Xtracycle bike geometry please refer to the information here (new bikes) and here (retired bikes). The rear hub spacing on our bikes is 135 mm, which is standard for mountain bikes.

Can I convert my non-electric Xtracycle to be electric?

Yes! We recommend starting with this article: All You Need to Know About E-Bike Conversions

What are the dimensions of the front thru axle?

Diameter: 15 mm
Length: 125 mm
Thread Pitch: 1.5
Frame / Fork Spacing: 100 mm
Flat seat

Please note this only applies to bikes with a front thru axle.

What are the drop-out dimensions on the front thru axle fork?

100 mm.

Do you recommend a chain tensioner on your EdgeRunners?

We do not and we are not aware of one that works on our bikes.

Where do kids and rear passengers rest their feet when riding on the back?

There are foot rest options available for all of our current bike models.

Swoop / Stoker: U-Tubes
RFA Utility: RFA FootRests
RFA Sport: RFA FootPegs

What size Xtracycle bike is best for me?

For more details on each model’s geometry and the best size bike for you, please refer to our Geometry, Sizing and Spec info page.

RFA

What is the difference between the RFA in Utility mode and the RFA in Sport mode and what can they carry?

The RFA Sport is the same length as a standard eBike. The rear Sport MultiRack has a deck length of 18″ and it can carry two standard panniers and one child in a Thule Yepp Nexxt Maxi seat. A PorterRack can be installed on the front and paired with a PorterPack for front cargo carrying.

The RFA Utility is a mid-tail cargo bike. The rear Utility MultiRack has a deck length of 25″ and it can carry 4 standard panniers, two children in or out of Thule Yepp Nexxt Maxi seats or one adult passenger. A PorterRack can be installed on the front and paired with a PorterPack for front cargo carrying.

Do all RFA’s come in Utility mode? Can I get my RFA made in Sport mode?

Out of the box, RFAs are set in Utility mode. If you order an RFA unassembled it will come in Utility mode. If ordering a bike through Direct Home Delivery, ordering it through a partner shop or ordering it at our storefront in Mill Valley, the RFA can be built in Sport mode. The mode can always be changed later by a local bike shop.

If I buy an RFA in Sport mode does it have to stay in Sport mode forever? If I buy an RFA in Utility mode does it have to stay in Utility mode forever?

The mode that the bike is configured in at purchase can be changed when needed (with help from a professional bike mechanic) by adjusting the DynamicDrops and swapping out the rear MultiRack. So you can buy an RFA in Sport mode and lengthen it into Utility mode later, or you can buy an RFA in Utility mode and shorten it into Sport mode later. Read on for more details on what it takes to switch an RFA’s mode.

What are the DynamicDrops?

The DynamicDrops are unique to the RFA and they allow a bike builder to set the rear drop-outs in two different setting: the short Sport mode or the longer Utility mode.

The rear drop-out on a traditional bike frame is the spot on a frame where the rear wheel installs onto the bike. Historically, bikes have a fixed, welded-into-place rear drop-out, meaning your rear wheel can only ever be installed in that position. The DynamicDrops make it so the rear wheel can be installed in two different positions. The shorter Sport position means your bike will be the same length as a regular eBike. The longer Utility position will move your rear drop-out further back meaning your RFA can become a mid-tail cargo bike.

Is changing my RFA between Sport and Utility mode a quick job that I can do in a few minutes?

Because of how solid and secure the DynamicDrops connection is, switching between modes isn’t something you can do in a few minutes. That said, it is something a seasoned mechanic at your local bike shop could likely tackle in an afternoon. Because of the time and attention needed to safely adjust the DynamicDrops into an alternate mode, it is best to initially go with the RFA setting that will meet your needs at the moment, knowing that if your needs change, you can reconfigure your bike in the alternate mode to meet those changing needs.

Aside from adjusting the DynamicDrops, what else is required to switch an RFA from Sport to Utility or Utility to Sport?

Because of the different lengths of the RFA when in Sport and Utility mode, a few other things would have to be taken into consideration when switching between modes.

  1. 1. You need the custom RearRack made for the chosen installation mode of the RFA. The RFA Sport has a smaller SportRack and the RFA Utility has a longer UtilityRack. If you buy your RFA in Sport mode, your RFA will come stock with the SportRack. If you decide to move your RFA into Utility mode down the road, you will need to purchased the longer UtilityRack. If you buy your RFA in Utility mode, your RFA will come stock with the UtilityRack. If you decide to move your RFA into Sport mode down the road, you will need to purchased the shorter SportRack.

  2. 2. Accessories. Because of the different deck lengths, the RFA Utility accessories do not fit on the RFA Sport. If you start out with an RFA Sport and move up to an RFA Utility, you might want to add some of the accessories compatible with that model. If you start off with and RFA Utility, some of your accessories will not be compatible with the new Sport position. The RFA Utility accessories that don’t work on. the

Can I use a Sport MultiRack when in Utility mode or a Utility MultiRack when in SportMode?

We advise only using the rack for the mode your RFA is set in. If your RFA is in Sport mode, only use the Sport MultiRack. If your RFA is in Utility mode, only use the Utility MultiRack.

Using a Utility MultiRack while in Sport mode would cause the weight distribution to be significantly unbalanced, leading to an unstable ride. Significant passenger weight carried behind the rear wheel on a cargo bike is not ideal and not recommended. While using the Sport MultiRack when in Utility mode would not cause this weight distribution issue, it would negate the benefits of having your bike in Utility mode since the shorter Sport MultiRack would not allow you to enjoy the benefits of a mid-tail cargo bike.

Can I use a Sport MultiRack when in Utility mode or a Utility MultiRack when in SportMode?

We advise only using the rack for the mode your RFA is set in. If your RFA is in Sport mode, only use the Sport MultiRack. If your RFA is in Utility mode, only use the Utility MultiRack.

Using a Utility MultiRack while in Sport mode would cause the weight distribution to be significantly unbalanced, leading to an unstable ride. Significant passenger weight carried behind the rear wheel on a cargo bike is not ideal and not recommended. While using the Sport MultiRack when in Utility mode would not cause this weight distribution issue, it would negate the benefits of having your bike in Utility mode since the shorter Sport MultiRack would not allow you to enjoy the benefits of a mid-tail cargo bike.

What are some good off-the-shelf fenders for the RFA?

RFA riders have had success with the SKS Chromoplastic Longboard 26″ fenders.

Bag system

Will the FreeLoader Too (2021) bags fit any non-Xtracycle brand longtail cargo bikes?

We do not know if the FreeLoader Too bags will fit on any non-Xtra brand longtails.

What is the different between the FreeLoader Too (2021) bags and the X3 CargoBays (discontinued) / X3 SlingSet (discontinued)?

The X3 CargoBay was more of a nylon fabric bag with a small top flap closure, non-rigid bottom and the sides are enclosed. The FreeLoader Too is essentially just a sling that is made mostly from rubberized mesh with a rigid fabric bottom and open sides. The FreeLoader Too can handle a wider range of cargo, in my opinion, but you can no longer just toss your wallet in the bag like you could have with the CargoBay.

As for the X3 SlingSet, the new FreeLoader Too is more complex and serves more functions. It uses rubber coated mesh, serves as a WheelSkirt as well as a SlingSet, can be folded up and out of the way, and it has a solid “bottom” in the sling to better support gear in the slings.

What is the maximum load per side on the original retired FreeLoader bags?

50 lbs. (23kg).

Will your bags fit other brands of longtail cargo bikes?

We are not sure what other longtail brand bikes work with our bags.

Are Xtracycle bags waterproof?

No, Xtracycle bags are not waterproof.

If you need to use waterproof bags on your bike, consider a waterproof pannier that can be used with the pannier rail.

How can I replace buckle for my Xtracycle bag?

While we don’t have any replacement buckles available, there is good news! Replacing the buckles with a new set is super simple and won’t cost but a few dollars.

Most manufacturers makes their buckles slightly different so finding a matching end is unlikely. For this reason, you will want to replace the whole buckles. For the CargoBay or LockPocket, you will want a 1″ buckle. You can find those at StrapWorks here. You can find replacement dual adjust 1.25″ buckles at StrapWorks here.

If replacing a CargoBay, SlingSet or original FreeLoader buckle: That dual adjust part is important if your are replacing a buckle on a cargo bag since this will allow the webbing to slide through and cinch tight. The buckles at many local craft-store only adjust on one side so be sure to avoid those.

If replacing a LockPocket buckle: There is no need to use a dual adjustment buckle for the LockPocket. A 1″ non-adjusting buckle should be pretty easy to find at your local craft store.

When replacing the buckle, you will need to replace both the plug (the side that the other buckle snaps in to) and prong (the buckle you pinch in to release) of the buckle since they have to be a perfect match. To remove any sewn in buckles, you will want to cut those buckles off using some snippers. To put the new buckle back on the webbing, simple make the buckle a C-clip by snipping out a little of the plastic.  

For any velcro straps, we highly recommend Velcro One Wrap. You just need to cut it to the length you need, nothing more complicated than that. You can find this at your local hardware store, office supply store or online. 

PorterRack

How much weight is this rack able to carry?

The rack is conservatively rated to carry 17.6 lbs.

Can this rack be installed on a bike without threaded bosses on the headtube?

No, this rack cannot be installed on a bike without bosses on the headtube.

Can this rack work on any other non-Xtracycle bike model?

We are not aware of any other non-Xtracyle bike model this rack works on.

Passenger system

Hooptie and SnackBars

Can the Hooptie only be used on an Xtracycle or can it be used on any bike?

The Hooptie can only be used on an Xtracycle since it requires a specialized bike frame for installation.

What is the spacing of the mounting holes on the brackets?

The spacing (from center hole to center hole) on the front bracket (the bracket that sits closest to the rider) is 5.5″”. ​The spacing on the rear bracket is 3.75″. ​The spacing from the front to the rear (#3 in my drawing), is 21 5/8″”.

What are the brackets and Hooptie rails / SnackBars made from?

The brackets are made from Chromoly steel. The Hooptie rails and SnackBars are made from aluminum.

What size bolts are needed when using the Hooptie retrofit kit with the thicker LT1 version 1 FlightDeck?

M6 x 65 mm.

Can the Yepp Nexxt Maxi / Yepp Maxi be used with the Hooptie?

Yes. The Hooptie rails will need to be in the widest setting. There is no need to remove the inner padded rail.

Do the SnackBars work on the FreeRadical?

If your FreeRadical has an LT2 version 2 FlightDeck and a Hooptie RetroFit Kit, yes the SnackBars will work.

KickBack 3 / RFA KickBack

What materials is the KickBack 3 made from?

Legs: Chromoly Steel
Spring: Steel
Mounting plate and hardware: Aluminum

Can any KickBack 3 / RFA KickBack fit a non-Xtracycle brand bikes?

No, none of the Xtracycle KickBack 3 and RFA KickBack will only fit on Xtracycle brand bikes.

What Xtracycle brand bike models will the KickBack 3 work with?

The KickBack 3 is compatible with all EdgeRunners, Cargo Nodes and the Leap. A KB3 Radaptor is needed for use with the FreeRadical, Cargo Joe, and Radish.

If you are looking for EdgeRunner Specific KickBack3 that is pre-cut, choose the Precut for EdgeRunners option.

If you are looking for a full length KickBack3 for any bike or cargo conversion other than an EdgeRunner, choose the Uncut Full Length option.

This KickBack 3 will not fit an RFA. For the RFA, you will want the RFA KickBack.

The rubber tips on my KickBack fell off. Can I buy some more?

While we do not sell additional KickBack feet, they are easy to replace. The feet are just regular 7/8″ rubber chair end caps that can be found at any hardware store for a few dollars, typically under $3 for a set of 4. Wrapping some duct tape on the end of the KickBack legs before you slide the rubber caps on might help them stay more firmly installed on the legs. Also, inserting a washer in the bottom of the rubber feet will prevent the sharp ends of the Kickstand from wearing through the rubber so quickly. 

What is the height of the KB3 plate to the ground on an uncut KB3?

340 mm.

Will the RFA KickBack work on the RFA Utility / RFA Sport?

The RFA KickBack is only compatible with the RFA Utility. It will NOT work on the RFA Sport.

Child Seats

What is the recommend weight limit for children in the Yepp seats?

40 lbs.

Is there anything available to help keep my child’s head up if they fall asleep in a rear seat?

If your child falls asleep while riding, there is nothing included to hold their head up. Most riders will DIY a solution to help them keep their heads from wobbling when napping.

Can the Yepp Nexxt Maxi / Yepp Maxi be used with the Hooptie?

Yes. The Hooptie rails will need to be in the widest setting. There is no need to remove the inner padded rail.

Are any front child seats compatible with Xtracycle bikes?

The Yepp mini is a great fit for the front of many Xtracycles. We also believe the iBert might fit but we haven’t tested that one out yet.

U-tubes

What are the U-tubes made from?

6062 aluminum.

What is the weight limit on the U-tubes?

There is no set weight limit on the U-tubes. When properly installed, they are like an extension of the frame and very strong and solid. One fo the the biggest factos to consider is rider comfort in being able to balance the weight that is being carried down low on the U-tubes and keeping the bike balanced (i.e. don’t carry a load of bricks on one side and nothing on the other since it will make the bike very unbalanced).

Do the U-tubes work on other non-Xtracycle cargo bikes?

No. The U-tubes are only compatible with Xtracycle brand longtail cargo bikes. This includes the Surly Big Dummy.

Do the U-tubes (2021) work on older bike models like the the FreeRadical, Radish and LT1 EdgeRunners?

Yes, they do.

How long are the U-Tubes and how far do they protrude from the frame?

The total vertical length of the U-tubes is 29.75″ from front to back. In the wide setting, the U-tubes will extend 5.25″ on each side from the frame towards the front and taper to 6″ out from the frame towards the tail end of the bike. In the narrow setting, the U-tubes will extend 4.5″ on each side from the frame towards the front and taper to 5.25″ out from the frame towards the tail end of the bike.

Other accessories

Lights

This reflector fell off my bike. Where does it go?

This reflector attaches to the bottom of the Herrmans H-Black MR8 E 6-12V.

Retired products

Where can I find answers to my questions about legacy and retired products?

Frequently asked questions about retired products can be found here.

FreeRadical / Leap

Where can I find answers to my FreeRadical and Leap questions?

We have a whole page devoted to FreeRadical and Leap questions! You can find that page here. This page includes all FreeRadical and Leap FAQs.