Terms & Conditions

Payment

Full payment or financing through Klarna is required to initiate an order from this store. Visa, MasterCard credit cards are accepted.

Shipping and Handling

• Prices do not include freight. Shipping will be calculated at checkout.
• Bikes are shipped in cardboard boxes using either UPS or truck freight.
• Bike shop is responsible for checking the content of the shipped goods upon reception.
• The buyer is responsible for filling shipping claims with carrier within 7 days. Failure to report damage or missing items within 7 days will result in forfeiture of right to claims with Xtracycle Inc.

Back Orders

If bikes or accessories are not in stock at the time of the order, the entire balance will be charged and the items will ship once back in stock. Backorders will be entered as separate orders from in-stock orders.

Order Turnaround/Delivery Time

Order processing time for in-stock items is generally within 24 hours when orders are placed before 12 noon PST. We do not promise same day shipment under any circumstances. Delivery can take between 2 and 10 business days depending on carrier and distance from our Ontario, California based warehouse.

Returns

Returns of Xtracycle dealer purchases: These returns must be handled by the Xtracycle dealer. The Xtracycle webstore return policy does not apply to items purchased through a dealer, the dealer’s individual return policy applies. Contact the dealer you purchased the item through to process the return.

Returns of Xtracycle webstore purchases: Returns must be approved prior to return shipment by emailing support@xtracycle.com. Items in new or like new condition can be returned within 30 days for a refund on the cost of the item with no compensation for shipping either way. Items that are dented or damaged or sale items cannot be returned.

There are no returns or exchanges on sale items or complete bikes.

Warranty

Xtracycle products, bicycles and accessories have a limited warranty outlined in the manual for each item.

• This warranty does not cover damage due to wear and tear, overloading, misuse, abuse, or anything else beyond our direct control.
• This warranty applies only to the original owner and is nontransferable.
• Prior to servicing a warranty customer, you must request authorization for return, repair or replacement from Xtracycle Inc.

The end-user customer is responsible for delivering or shipping the bicycle, frame or cycle parts to our shop facility for assessment and repair. Bicycle components are warrantied for one year and should be replaced at the shop – we will credit shop for parts replaced with proof of purchase..

Terms & Conditions

By purchasing a bicycle from Xtracycle Inc., you are agreeing to take full responsibility for your own safety and the safety of those who ride this bicycle (i.e. your customers). This responsibility requires that you tune up your brakes as needed and inspect the seat, tires, frame and other components each time the bicycle is ridden. It is your responsibility to recognize the limits of your machine and ride within those limits, especially when carrying cargo. Xtracycle Inc. is not responsible for any accidents, even those attributable to bicycle design or mechanical failure of the bicycle. Do not purchase a bicycle from us unless you accept full responsibility for yourself and anyone else who rides it.

Privacy

All sensitive information such as credit card details, name and address is encrypted. This means that information passed between your computer and our website cannot be read even in the event it is intercepted by someone else. We are also Tier 1 PCI (Payment Card Industry) compliant, courtesy of our web hosting service, Big Commerce, and their credit card processing partner, Secure Net. Tier I ensures unbeatable security and protection of sensitive customer information. Websites go through a rigorous independent audit and significant investment to attain Tier 1 PCI DSS certification with the prime purpose of ensuring that their customers’ data is as safe as possible when they purchase products online. For more information please see thePCI Security Standards Council Website.

Contact Us

We encourage you to call us. If you have questions concerning specifications, options, customizing or anything else; please call, e-mail or write.

Phone: 888-537-1401

Email: support@xtracycle.com

Mailing address: Xtracycle Inc., 868 43rd St. Oakland, CA 94608