Our Brick & Mortar Program
Buy your Xtracycle online, and have it shipped to your local dealer
If you live within 50 miles of a participating dealer, we offer an option to have your new bike shipped there.
This is a great way to connect you with one of our committed partners and make sure you have the support you need as you join the wonderful world of cargo biking.
Independent bicycle dealers are essential in helping you get set up with the long-tail cargo bike of your dreams. That said, we also know that sometimes you want to make that purchase decision at home, so we’ve made it easy to do both: You can now purchase a mechanical or electric Xtracycle cargo bike online and have it shipped to a participating Xtracycle dealer for full assembly and service.
When building your bike here on our website, choose that you want to have the bike shipped “unassembled.” When checking out, enter your billing address and then proceed to the payment page, a list of local Xtracycle dealers will pop up in the shipping area. Choose the most convenient location—or your favorite shop.
We want to make sure you’re getting the best experience possible when purchasing a bike from Xtracycle, and this is another way we hope to help make everything go as smoothly as possible.
- What do I do if I live further than 50 miles away from a dealer?
We’ve launched our Big Box of Happiness program, so you can easily get your bike fully assembled by our expert crew and shipped direct to your door, ready to roll right out of the box. Find out more about that here.
- Will the Xtracycle Dealer assemble my bike?
Yes. You can expect to receive professional assembly and care of your Xtracycle through your local dealer.
- If I have questions about my bike after I get it, who should I talk to?
Feel free to reach back out to the Xtracycle dealer that assembled your bike and they will be able to help you with anything you need. Otherwise, feel free to click, “Need More Help” below.
- What if my local bike shop does not carry Xtracycle but I want them to?
That is great to hear! We love to have committed dealers join our growing cargo bike family. Have them send us an email firstname.lastname@example.org and we can help them get set up to carry our full line of bikes and accessories.