The CinchStrap is a unique 2 part strap that makes loading big and heavy loads to your bike a cinch.
Check out this video about the CinchStrap featuring Xtracycle founder and CEO Ross Evans.
CinchStrap is guaranteed to be free from manufacturing defects for one (1) year from the original date of purchase.
Defective products will be repaired or replaced at Xtracycle’s discretion. To determine if a warranty claim is valid you may be required to return the product to Xtracycle for inspection. Xtracycle is not responsible for removal, installation or shipping costs. This warranty applies only to the original buyer and is not transferable.
This warranty does not cover damage from use of this product outside of its intended range or that resulting from modification or neglect. It also does not cover wear and tear resulting from the normal use of the product.
If think you have a warranty issue, please email us with as much information as you can. Particularly helpful information includes: Pictures of the issue, any background on how and where the product was being used when the issue occured, and proof of purchase.
Thank you for your help in resolving your warranty inquiry as efficiently as possible.