Frequently Asked Questions

Why cargo bikes?

Secret: it’s not about the bike.

Why’s Xtracycle different?

A lot. Read on.

Why ride electric?

Seriously. You can replace your hybrid.

Anything new?

Helpful tips. Good reads. The Blog abides.

Any reviews?

Riders like you share the joy.

Where can I find product information?

Geometry Comparison Chart

The geometry of all Xtracycle bike models compared.

Product Manuals

Find the Xtracycle product manual you need.

Register your Xtracycle Product

Register your product here.

Frequently Asked ?s

Have a question you don’t see? Find some answers here.

Can I talk to somebody?

Certified Ride Guide

The shortest distance between you and the bike of your dreams.

Warranties and Returns

When you need help, you need help.

Contact Us

Call, Chat, Email. We’re here for you.

Find a Dealer

Find an Xtracycle dealer near you.

What about the nitty-gritty details?

Here is some information about the basic decisions you’ll need to make to buy a bike online.

Which bike size do I need?

How do you ship a cargo bike?

How do payment plans work?

How do I choose e-assist options?