Need to get in touch?

If you have a question, first check out our Support Page. We might already have the answer you’re looking for. Who doesn’t love saving time?

Otherwise, feel free to contact our customer support team directly by:

  • Sending us a message via chat If we’re out of the office, you can email us using our live chat as well.
  • E-mailing
  • Reaching us by phone at 888-537-1401 from 11am to 5pm ET (8am to 2pm PT), Monday through Friday; if you don’t catch us, leave us a message and we will call you back as soon as possible.
  • Schedule a time for a phone consultation or online chat with us here.

Live in the Bay Area?

Come visit us at our flagship store.

  • See our full line of bikes
  • Test ride our full line up
  • Rent a bike for a day, week, or month
  • Shop our accessories
  • Get service on your Xtracycle
  • Meet our friendly, helpful staff