The Big Box of Happiness
Shipping your cargo bike: 100% ready to ride
So, if you buy an Xtracycle online, how do we actually get it to you?
We’re glad you asked. Because when you buy an Xtracycle, you do not receive a big box of bolts and pieces and parts. You receive a Big Box of Happiness.
See that guy in the video? That’s Steven.
When his professionally assembled Xtracycle arrived, he and Aurora lifted the box, removed the straps and padding, and were safely off to get ice cream in about the time it takes to change a diaper.
Just the way we designed it. No assembly. No headaches. No worries.
Professional assembly meets home delivery: How our Big Box of Happiness program works.
It’s that simple. And it’s part of what makes Xtracycle different.
Have you ever bought a bed or bookshelf from IKEA and hours into the assembly process thought to yourself in silent agony: “I just want to be done with this.”? Us too.
What’s more, we’ve noticed a rash of newcomers in our industry getting flippant about the value of a professionally assembled bicycle and proclaiming you can save money doing assembly yourself. What they don’t mention is that you’ll need special tools and knowledge to successfully assemble a bike that is safe to ride with your family.
We value professional assembly so much that we have partnered with some of the best bicycle shops in the world to make sure our customers get an Xtracycle built just the way they want it, and so they can have peace of mind that it’s done well. Which is great if you live near a dealer (visit our dealer locator to see). If so, go see them!
But if you don’t? Well, that’s why we pioneered the Big Box of Happiness program. So you can rest easy — and just go ride.
100-Day, 100-Mile Trial: hassle-free returns make it easy to test buy a lifestyle
Instead of test riding, you can test buy. That’s why we offer a no-risk, money-back guarantee. When your bike is delivered in our Big Box of Happiness you can: ride it, put it through the paces, put your kids on back, turn the electric assist up to 11 (or at least 5), go to the store, go to school, go camping, see if it makes your life better. If not, we make returning it a cinch.
Within 100 days of receiving your bike and within riding 100 miles, you may return it to us free of charge if you decide the Xtracycle you purchased just doesn’t quite fit your needs. We will arrange for a freight pick-up of your bike and you will follow our instructions to prepare your bike for the return trip. It’s that easy. Read more details on the return process here.
What do our clients say about our Big Box of Happiness?
Our bike delivery was perfect! Marie-Claire was sooooo helpful. I ended up with just the ride I wanted. And felt great about it all.(Annie W. in Montana)
Even though I had done my research, the “consulting” session with Marie-Claire gave me the confidence to pull the trigger without any test ride.(Benjamin S. in California)
It was so easy!(Amy in Illinois)
Out of the box and onto the road in about 10 minutes!(Bob P. in Oregon)
While wearing a baby carrier, I was able to get my new Xtracycle ready to ride in under 5 minutes.(Steve Q. in Oregon)
The whole family wanted to participate so each kid ran the drill to back the 8 screws out of the box. After that, we lifted the top, loosened the straps, and were off! What an amazing experience.(Hart R. in Tennessee)
- What’s included in Professional Assembly?
Service Value At proper torque spec: Install the fork, handlebars, spacers and stem for safety-critical steering control. $35 Connect and calibrate your chosen Bosch components for a reliable, perfect-for-you electric assist experience. $75 Install and adjust the hydraulic front and rear brakes so the rotor is centered for maximum braking performance and zero brake rub. $35 Adjust the shifting system and tension all the cables for smooth, fast, reliable gear shifting. $25 Install the Handlebar Stabilizer to keep front end wheel flop under control. $10 Securely install the front wheel in the fork . $6 Attach the front light to the stem faceplate for full low light visibility. $5 Torque all RackLock bolts to 5Nm. $6 Tighten all the Tailpiece bolts to 6Nm to lock in the LT2 rack system. $7 Properly install the Wheelskirts to ensure they are fully tensioned and keep little fingers and toes clear of the rear wheel. $11 Tighten the Wedding Rings to increase rear rack stability $6 Bicycle Assembly Total: $221 Typical Accessory Installation Install KickBack for sturdy, safe passenger/cargo loading and unloading $20 Install X3 Bag System components of your choice. $25 Install Hooptie for a cozy, safe space around your passengers. $40 Install PorterRack, ensure proper cable and wire routing through our patented cable shuttle to eliminate the possibility of snags $18 Insert U-tubes into front and rear ports for foot and cargo support. $7 Install any Yepp Seats, mounting brackets or additional accessories. $31 Installation of front and rear lights $25 TOTAL: $386 YOUR COST: $200
- What’s included in Home Delivery?
Service Value Complete pre-shipment certified seventy-one point safety check. $150 Wrap the handlebars, saddle, brakes, and shifters in protective foam. $10 Secure the fully built bike to our specially designed wood pallet using xtra strong cargo cam straps and tie downs. $35 Triple check your order to make sure all items are included. $0 Our custom Big Box of Happiness is carefully lowered onto the pallet and secured to ensure your bike is well protected along your journey. $50 Seal it all up with a kiss and lovingly deliver your B.B.O.H. to its destination with the help of our proven, premium freight partners. $450 Hours of fun for kids playing with the big box Priceless TOTAL VALUE: $695 YOUR COST: FREE!
- What If I live by an Xtracycle Dealer?
If you live by one of our awesome dealers (you can find out here), we suggest you head in and have a conversation and find the right Xtracycle for you. You can also order online and have it delivered to one of our dealers via our Brick and Mortar program. You can read more about that here.