PAYMENT: Full payment is required to initiate an order from this store.
CREDIT CARDS ACCEPTED: Visa, MasterCard, American Express, Discover
SHIPPING AND HANDLING: Prices do not include freight, shipping will be calculated at checkout.
* Bikes are shipped in cardboard boxes using either UPS or truck freight.
* Bike shop is responsible for checking the content of the shipped goods upon reception. The buyer is responsible for filling shipping claims with carrier within 7 days. Failure to report damage or missing items within 7 days will result in forfeiture of right to claims with Xtracycle Inc.
BACK-ORDERS: If bikes or accessories are not in stock at the time of the order, the entire balance will be charged and the items will ship once back in stock. Backorders will be entered as separate orders from in-stock orders.
ORDER TURNAROUND/DELIVERY TIME: Order processing time for in-stock items is generally within 24 hours when orders are placed before 12 noon PST. We do not promise same day shipment under any circumstances. If you need accelerated shipping, place your order by phone. Delivery can take between 2 and 10 business days depending on carrier and distance from our Fremont warehouse. Again, if you need a firm delivery date to be met, please call in your order.
RETURNS:Returns must be approved prior to return shipment by emailing email@example.com. Items must be in new, unopened condition (unless the return is an approved warranty claim - see “Warranty”) and mailed through a traceable mailing service. Returns received in damaged packaging will not be refunded and will not be mailed back to the customer. If the packaging has been opened or altered in anyway (i.e. cut open and taped closed again), the packaging will be considered damaged and the item will not be refunded and will not be mailed back to the customer. Returns due to mis-shipment and return shipping due to mis-ordering will be at the customer’s expense. There are no returns or exchanges on sale items or complete bikes.
WARRANTY: Xtracycle products, bicycles and accessories have a limited warranty outlined in the manual for each item.
- This warranty does not cover damage due to wear and tear, overloading, misuse, abuse, or anything else beyond our direct control.
- This warranty applies only to the original owner and is nontransferable.
- Prior to servicing a warranty customer, you must request authorization for return, repair or replacement from Xtracycle Inc.
The end-user customer is responsible for delivering or shipping the bicycle, frame or cycle parts to our shop facility for assessment and repair. Bicycle components are warrantied for one year and should be replaced at the shop - we will credit shop for parts replaced with proof of purchase..
TERMS & CONDITIONS: By purchasing a bicycle from Xtracycle Inc., you are agreeing to take full responsibility for your own safety and the safety of those who ride this bicycle (i.e. your customers). This responsibility requires that you tune up your brakes as needed and inspect the seat, tires, frame and other components each time the bicycle is ridden. It is your responsibility to recognize the limits of your machine and ride within those limits, especially when carrying cargo. Xtracycle Inc. is not responsible for any accidents, even those attributable to bicycle design or mechanical failure of the bicycle. Do not purchase a bicycle from us unless you accept full responsibility for yourself and anyone else who rides it.
PRIVACY: All sensitive information such as credit card details, name and address is encrypted. This means that information passed between your computer and our website cannot be read even in the event it is intercepted by someone else. We are also Tier 1 PCI (Payment Card Industry) compliant, courtesy of our web hosting service, Big Commerce, and their credit card processing partner, Secure Net. Tier I ensures unbeatable security and protection of sensitive customer information. Websites go through a rigorous independent audit and significant investment to attain Tier 1 PCI DSS certification with the prime purpose of ensuring that their customers' data is as safe as possible when they purchase products online. For more information please see the PCI Security Standards Council Website.
CONTACT US: We encourage you to call us. If you have questions concerning specifications, options, customizing or anything else; please call, e-mail or write.
Mailing Address: Xtracycle Inc, 868 43rd St. Oakland CA 94608