Full Pre-Order Terms & Conditions

In the interest of keeping our business healthy, and keeping our environment healthy too, Xtracycle builds product whenever possible based on demand. Overstocking on products hampers our growth and wastes resources and space.

However, keeping our inventory just right means we are occasionally out-of-stock of products you want to assist you in your Every Day Adventures.

So that you can reserve products currently in production, Xtracycle allows certain items to be pre-ordered. Pre-ordering enables customers like you to reserve an item in production by making a 50% deposit on the cost of the item at the time of ordering. The remainder of the balance will be due when the item ships. Estimated arrival dates of currently out-of-stock or low-stock items can be found below. Pre-ordering is not required, but is a good idea if you are interested in getting your product as quickly as possible. We should say that some products will likely sell-out before they are out of production. Pre-ordering insures you will not miss out.

You can cancel a pre-ordered item at any time by emailing info@xtracycle.com and making sure to note your order number. There is a 3% surcharge on any refunded deposit to cover the cost of credit card refunds. We encourage you to only pre-order if you're sure you want one of our products, and are willing to wait until they are ready.

Occasionally our products come early or a little late, due to circumstances beyond our control. We provide the dates above as good estimates, but not hard and fast promises. Please be advised.