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Warranty & Guarantee

All our products come with a no-questions-asked satisfaction guarantee. We are committed that you are happy with our products. Additionally, each of our products is covered under a limited warranty. Please refer to individual product documentation for warranty terms for that product.

To return any Xtracycle product - download the Xtracycle Merchandise Return form here. Please fax the form to 866-216-6698 or email your completed form to returns@xtracycle.com. We will send you a return shipping label via email. Note: include original Xtracycle Merchandise Return form in your shipment - not doing so may cause unnecessary delays in the processing of your return.

Please allow 10 days to process your return

PDF Return Merchandise Form
Click here to download your return form.

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Returns Address

Xtracycle Inc.
c/o ASAP Distribution
3220 Wood Street
Oakland, CA 94608

You've found Xtracycle cargo bicycles, which is really the same thing as Xtra-cycle, Xtra Cycle, Extra-cycle or Extracycle but different. Xtracycle's LongTail innovation is a hitchless trailer that evolves the bike rack, bike bag (or pannier or basket), bike trailer, passenger seat, and baby seat into one cargo bike or sport utility bicycle system. With a long wheelbase, balanced center of gravity, and versatile carrying capacity, your Xtracycle LongTail may open the door to car-free or car-lite transportation in your life. Load your LongTail with precious cargo: a week's worth of groceries, or a picnic in your FreeLoader; your children, friends or lovers on the SnapDeck. A WideLoader and LongLoader enable you to carry, yep you guessed it, wide and long loads like surfboards, ladders, instruments or equipment. Be a daily bike commuter. Go out for a ride and end up at work. Be a weekend bicycle tourist. Re-imagine eco tourism: from a simple daytrip to an epic adventure. Travel the globe with the function of a Sport Utility Bike and explore trails, beaches, markets, neighborhoods, and parks. Ride to love. Ride to smile. Ride to feel sexy and healthy and to have fun. Welcome to a life of vitality, simple joys and a brilliant future.
© 2009 Xtracycle, Inc. All Rights Reserved. | PO Box 2154, Berkeley, CA 94702 | 888-537-1401
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