Frequently Asked Questions

Frequently Asked Questions

Even though our products are aimed at simplicity (really), there can be a steep learning curve associated with how to purchase an Xtracycle that's right for you. If you're unsure how to get what you need, start here with this collection of frequent questions (and answers) posed by our community. If you're not finding the answer you hoped for, explore our forums or ask our RootRadicals Yahoo! group (signup required).

Of course, if you enjoy talking directly with us, we'd love to hear from you. Ring us at 888.537.1401 or, if we're out of the office, drop us an email. Thanks and hope to see you on the streets and trails soon! Ride on.

Is my bike compatible?

Most bikes out there, made from steel or aluminum, with 26", 650b, and 700c wheels will work just fine. There may be a few little things you need to workaround, but it should be fine. Super small frame sizes might be a tight fit, but we've installed FreeRadicals on women's 15" frames before.

Be careful with using very low-grade (high tensile) steel bikes as donors. Some are poorly welded and may rust faster than a quality bicycle frame.

Should I go with steel (chromoly) or aluminum

It comes down to personal preference and whether or not you're touring abroad with your Xtracycle. Steel is repairable, so it's great for touring applications where you may need to fix something in far away lands (or just far from the closest bike store).

Ride quality of an aluminium frame with a FreeRadical installed is a bit stiffer than a steel/chromoly frame. More road vibrations will be absorbed by a steel frame, but you'll already get some bump softening by riding a longtail anyway. Join RootRadicals Yahoo! group and delve into the archives for this very, very longwinded debate.

Which model on your website is best for me?

If you have a bike that you want to turn into a LongTail, the FreeRadical is best for you. If you want a complete bike, and are 5'-0" to 6'-0" tall, the Radish is best for you. If you want to carry extreme loads (200lbs–400lbs) on a regular basis over rough terrain, the Big Dummy is best for you.

Will PeaPod LT work with my bike?

The PeaPod LT is designed to fit on any bike that fits the LongTail standard.

How can I carry two, three, four children?

While we don't currently offer a multiple child carrying seat or setup, many parents have taken up their own approaches for multiple child carrying. Legally, we can't point you in any one direction, but we do suggest that any use of your SnapDeck as a base is extremely risky unless you securely CamStrap or bolt/clamp the SnapDeck to your V-racks and/or FreeRadical.

If you've got two children (one above and one below 48.5 lbs), you can use PeaPod LT and ride both of them on the back of your Xtracycle. We recommend positioning PeaPod LT in the rear FlightDeck positions (7-10) and have the older child sit in front. You may want to order a Stoker Bar and some Footsies.

How do I handle my warranty issue?

Call us first, we're a personable company and strive to make your longtail experience enjoyable. Ring us, M-F 9AM-5PM Pacific at 888-537-1401. If you still need to complete a return you can download and fill out a return form here. If we find that the product was covered by warranty AND failed due to manufacturer error, we will replace or refund a store credit.

Where can I test ride/ purchase/ what are the shipping costs?

If you want to test ride a FreeRadical or Radish, we suggest visiting a dealer in your area. Dealers can be found on our Dealers page. Building a good, friendly relationship with your local shop is instrumental in providing care for your bicycle and supporting your local economy. You can also give us a call here, 888-537-1401 and we'll give you a list of dealers in your area.

We'll ship to just about any country in the world. For a quick shipping quote to your country or state, feel free to email us or give us a call and we'll help you figure out some shipping costs. You can also add items to your cart and the web store will quote shipping for you without needing to make a purchase.

Will the KickBack work with my WideLoaders? What about Footsies?

Yes, KickBack is designed to work with WideLoaders. Please watch this installation video to see the installation/removal in action:

Unfortunately, the KickBack is not compatible with Footsies. Some customers report that a few spacers and some tinkering will get them to work together. You can also find a Razor scooter and DIY some pegs.

What kind of brakes can I use on my Xtracycle FreeRadical?

The FreeRadical will work with either disc brakes or linear pull rim brakes. If you are using disc brakes, you will need a 203mm rotor and a caliper mounted on a 160mm bracket. If you are using rim brakes you will need a linear pull (often called a V) brake. Cantilever brakes are not compatible. 700C wheels using rim brakes will require an adapter.

What is the difference between the 26" and 700C models of the Xtracycle FreeRadical?

The FreeRadical is currently only made in the 26" version. This model has the brake posts welded on to line up with a 26" rim. You can use a 700C wheel with a disc brake without any modifications. 700C wheels using rim brakes will require an adapter.

How do I attach my bags to the Xtracycle FreeRadical? The straps don't seem long enough.

The newer style bags of the FreeRadical are tensioned down using the plastic D rings of the straps slipped over a bolt and mushroom washer. Please download the LongTail Kit manual to learn more.

Is the Pannier Rack compatible with the FreeLoader bags?

No, the Pannier Rack is not compatible with the FreeLoader bags. The extra cross bar of the Pannier Rack (where you hang your panniers) prevents the FreeLoaders from sliding onto the rack. Customers have altered their FreeLoader bags in some ingenious ways to get them to work, but it'll void your warranty, so proceed with caution.

Can I install a FreeRadical on my single speed? What about my bike with an internally geared hub?

Yes, you can install the FreeRadical on either of these types of bikes. You will probably need to add a chain tensioner to maintain good tension on your longer chain. Without one, you would have to slide the whole FreeRadical attachment back in your (presumably horizontal) dropouts to achieve proper tension. If you want to make a sweet-ass longtail fixed gear DO NOT USE A TENSIONER (you may need some half links too, since the dropouts are vertical and not horizontal)!

What is the rear spacing required to install the FreeRadical?

The FreeRadical is designed to fit frames with 135mm rear spacing (most semi-modern mountain bikes). It will also work in frames with 130mm spacing (most semi-modern road bikes). If you have an older frame with 126mm spacing, you may be able to spread the rear triangle enough to work with the FreeRadical. Please only do this if your bike is steel and you are a professional mechanic. If you are not a professional mechanic, talk to one about doing it.

What is the biggest tire I can fit in the FreeRadical?

Tire size varies greatly from manufacturer to manufacturer, but in general, about the biggest tire you can fit when using 26" wheel is a 2.35". If you are using 700C wheel, the biggest is a 35mm. If you are using fenders, you will have to reduce the width accordingly.

Man, this FAQ is so lame! I did not get any of my questions answered. Where can I go for more info?

Check out the RootRadicals Yahoo! group. This is a community of Xtracycle users sharing ideas and answering each others questions. Join up and search the archives or post a new query if you can't find all your answers. You are also free to email us or give us a call at 888-537-1401 and we'll help answer all of your questions – as long as they are about Xtracycles. :)

Can I work for Xtracycle?

We're always interested in hearing pitches of how a potential employee can help grow Xtracycle, but you've got to come with some serious ammunition.

What happened to the long-tray roof rack for carrying my SUB??

We are not stocking the item at this time - there is no problem with the item, we've just paired down our inventory for a while. We contacted Rocky Mounts and they said that they will sell the item, but it's not listed on their website. Sooo.....If you want to order one or two, call: 800-873-1871, ask to purchase the "Lariat Recumbent." Their price is 84.95 + tax/shipping.

Will you sponsor us?/ Can I get an EP/Pro deal?

If you've got a great event, cause or 'xtremely innovative promotion opportunity, submit an application via our web form. We review applications every quarter and we'll see what we can pull off together!

Employee Purchases, Pro Deals and Industry Deals do happen, but each has their own requirements. Employee purchases are only allowed for employees of dealers registered through our Dealer Program (aka RootsResellers, apply today. If you work for a shop that resells FreeRadicals, your best bet is to purchase the product and accessories through your distributor. Pro Deals and Industry Deals are shared with companies that we feel best embody the everyday cycling culture.

You've found Xtracycle cargo bicycles, which is really the same thing as Xtra-cycle, Xtra Cycle, Extra-cycle or Extracycle but different. Xtracycle's LongTail innovation is a hitchless trailer that evolves the bike rack, bike bag (or pannier or basket), bike trailer, passenger seat, and baby seat into one cargo bike or sport utility bicycle system. With a long wheelbase, balanced center of gravity, and versatile carrying capacity, your Xtracycle LongTail may open the door to car-free or car-lite transportation in your life. Load your LongTail with precious cargo: a week's worth of groceries, or a picnic in your FreeLoader; your children, friends or lovers on the SnapDeck. A WideLoader and LongLoader enable you to carry, yep you guessed it, wide and long loads like surfboards, ladders, instruments or equipment. Be a daily bike commuter. Go out for a ride and end up at work. Be a weekend bicycle tourist. Re-imagine eco tourism: from a simple daytrip to an epic adventure. Travel the globe with the function of a Sport Utility Bike and explore trails, beaches, markets, neighborhoods, and parks. Ride to love. Ride to smile. Ride to feel sexy and healthy and to have fun. Welcome to a life of vitality, simple joys and a brilliant future.