Product Support - Downloads, Instructions, Updates
| Product Name | Instructions | Related Videos | Warranty | Updates | Register | Weight |
|---|---|---|---|---|---|---|
| Big Dummy |
2.8MB PDF |
"Scream with Me!" Video |
We support this product for one year free from manufacturers defects, frame is warrantied by Surly |
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| CinchStrap |
690kb PDF |
"CinchStrap is a Cinch" Video |
1-year, free from manufacturers defects |
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| EcoDeck |
550kb PDF Templates Sml | Lrg |
"Mobile BBQ" Video |
1-year, free from manufacturers defects | FlightDeck has replaced EcoDeck. |
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| FlightDeck |
383kb PDF Templates Sml | Lrg |
"Mobile BBQ" Video |
1-year, free from manufacturers defects | Error in Step 3 of instruction manual suggests that there two options for install of forward hook positions. Correction should read - there are two options for install for rear hook placement. Narrow end of the deck should face toward the rear of the bike. |
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| Footsies |
233kb PDF |
"Footsies" Video |
1-year, free from manufacturers defects | Footsies are not compatible with KickBack, and have been superseded by the LT Footsies, which are. |
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| LT Footsies |
233kb PDF |
"RunningBoards & LT Footsies Installation" Video |
1-year, free from manufacturers defects | LT Footsies are compatible with KickBack, all other documentation is the same as original Footsie. |
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| FreeLoader 2010 |
362kb PDF |
FreeLoader '10 Video Tips & Tricks |
1-year, free from manufacturers defects | Kona Ute and Yuba Mundo compatibility review Yuba Mundo compatibility testing |
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| FreeLoader 2007 |
FreeLoader '07 Video |
1-year, free from manufacturers defects | Discontinued. Replaced by FreeLoader 2010 |
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| FreeRadical |
(2009-Current) 1.2MB PDF (2008 and prior) 1.2MB PDF FreeRad Anatomy 226kb PDF |
"This is me, and this is my bike" Video |
1-year, free from manufacturers defects | There is no longer a 700c specific FreeRadical. For using rim brakes and 700c wheels on your FreeRad you'll need the 700c Brake Adapter and possibly V-Rack Riser plugs. |
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| Hoodie |
325KB PDF |
Hoodie Video |
1-year, free from manufacturers defects | Hoodie is not compatible with Big Dummy. |
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| Hooptie |
Hooptie Instructions Video |
1-year, free from manufacturers defects |
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| KickBack |
1.5MB PDF Big Dummy Instructions 231kb PDF |
Customized Legs Video Using WideLoaders with KickBack |
1-year, free from manufacturers defects | KickBack is not compatible with Footsies. Users running internally geared hubs without a chain tensioner may experience chain scrub on their KickBack body. Older model KickBack owners may want to upgrade their plugs and taco plate with the KickBack Parts Replacement Kit. Replacement Springs are also available. |
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| LongLoader |
805kb PDF |
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1-year, free from manufacturers defects |
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| LongTail Kit |
2010 Kit 673kb PDF 2008 Kit 285kb PDF |
Home Inspector, Jay Marlette, Greens his Business using an Xtracycle |
1-year, free from manufacturers defects |
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| MagicCarpet 2010 |
Install Video |
Passenger Carrying Xtracycle |
1-year, free from manufacturers defects | Find the secret pocket! |
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| MagicCarpet 2009 |
285kb PDF |
Passenger Carrying |
1-year, free from manufacturers defects |
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| P-Rack |
659kb PDF |
Adventuresome Kits |
1-year, free from manufacturers defects | Formerly known as Adventure Rack |
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| Pannier Kit |
659kb PDF |
Adventuresome Kits |
1-year, free from manufacturers defects | Formerly known as Adventure Kit |
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| PeaPod III |
201KB PDF |
Combo Stoker Video "Scream with Me" Video |
1-year, free from manufacturers defects |
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| PeaPod LT |
1.6MB PDF |
Combo Stoker Video "Scream with Me" Video |
1-year, free from manufacturers defects | Discontinued. Replaced by PeaPod III |
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| Radish |
990kb PDF |
Frame: lifetime Parts: 1-year, free from manufacturers defects |
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| Retrofit Kit |
618kb PDF |
1-year, free from manufacturers defects |
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| 700c Riser Plugs | 1-year, free from manufacturers defects | Riser plugs insert into the ends of your V-Racks or P-Racks to raise them for fender/tire clearance, especially for 700c wheels. |
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| SideCar | SideCar Instructions Video |
1-year, free from manufacturers defects |
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| SnapDeck |
Hole Template 250kb PDF |
1-year, free from manufacturers defects | Discontinued. Replaced by SnapDeck LT |
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| SnapDeck LT | 1-year, free from manufacturers defects |
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| SnapHook |
Hole Template 250kb PDF |
1-year, free from manufacturers defects |
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| Stoker Bar |
Family Van Video |
1-year, free from manufacturers defects |
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| SuperHooks |
383kb PDF Templates Sml | Lrg |
1-year, free from manufacturers defects |
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| TekDeck |
659kb PDF |
TekDeck Video |
1-year, free from manufacturers defects | Version 2.0 features a new non-skid surface, an elastic load loop, and velcro safety straps. |
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| UteDeck |
224kb PDF |
1-year, free from manufacturers defects |
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| Utility Belt | 1-year, free from manufacturers defects |
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| V-Brake Adapter 700c Wheels |
837kb PDF |
1-year, free from manufacturers defects |
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| V-Rack | 1-year, free from manufacturers defects |
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| Whatchamacollar |
659kb PDF |
1-year, free from manufacturers defects | Big Dummy owners, use liberal amounts of grease to install. If still troublesome, read this blog post for more techniques for installing. |
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| WideLoader |
805kb PDF |
1-year, free from manufacturers defects |
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