You are Xtracycle

We are here to help

Xtracycle is run by a small team of people (about 4 presently), but it is powered by a huge community of riders and enthusiasts like you. We receive hundreds of emails, phone messages and facebook questions each day, and in order to meet the needs of everyone, we do our best to triage your questions and leverage our massive community of riders (nearing 10,000 worldwide) to help you get your answer fast, and get you the best answer possible. In some cases this means you may have to wait for a response, but we aim to disclose the predicted response time up front, and provide you alternative options with quicker response times.

As a company that prides itself on our community and our customer service, we welcome any feedback to help us improve. We thank you in advance for your constructive contributions. Send your feedback to feedback@xtracycle.com.



Leave Us a Message by Phone

Messages will be reviewed calls returned within 24-48 hours. In periods of high order volume, our ability to return calls may be slowed. Please click on links above for fastest service.

  • Direct
    510-567-4640

  • Toll-Free MSG
    888-537-1401

Toll Free Fax

A good place to send Dealer Applications.

  • Fax
    888-537-1401

Office & Mailing Address

Please send all Xtracycle correspondence, payments, and small gifts to the address below.

  • Xtracycle Inc.
    4300 West St
    Oakland, CA 94702 USA


Returns Address

Please use this address for any purchase order deliveries, and product returns. Make sure to complete our returns form here to qualify for your refund/replacement.

  • Xtracycle Inc.
    1460 Park Avenue
    Emeryville, CA 94608 USA

You've found Xtracycle cargo bicycles, which is really the same thing as Xtra-cycle, Xtra Cycle, Extra-cycle or Extracycle but different. Xtracycle's LongTail innovation is a hitchless trailer that evolves the bike rack, bike bag (or pannier or basket), bike trailer, passenger seat, and baby seat into one cargo bike or sport utility bicycle system. With a long wheelbase, balanced center of gravity, and versatile carrying capacity, your Xtracycle LongTail may open the door to car-free or car-lite transportation in your life. Load your LongTail with precious cargo: a week's worth of groceries, or a picnic in your FreeLoader; your children, friends or lovers on the SnapDeck. A WideLoader and LongLoader enable you to carry, yep you guessed it, wide and long loads like surfboards, ladders, instruments or equipment. Be a daily bike commuter. Go out for a ride and end up at work. Be a weekend bicycle tourist. Re-imagine eco tourism: from a simple daytrip to an epic adventure. Travel the globe with the function of a Sport Utility Bike and explore trails, beaches, markets, neighborhoods, and parks. Ride to love. Ride to smile. Ride to feel sexy and healthy and to have fun. Welcome to a life of vitality, simple joys and a brilliant future.