Xtracycle is run by a small team of people (about 4 presently), but it is powered by a huge community of riders and enthusiasts like you. We receive hundreds of emails, phone messages and facebook questions each day - please be patient if we're hard to reach. We'll generally get back to all emails and calls within 24 hours. In periods of high order volume, our ability to return calls may be slowed.
Pick Up A Will Call Order
Xtracycle no longer offers Will Call pickup as an option.
Please contact your local Xtracycle dealer to process a warranty or return. If you purchased your product from us and it is under warranty, please email us with your proof of purchase, a description of the problem and a photo of the problem if possible.
Toll Free Fax
A good place to send Dealer Applications. Or, click here to apply to dealer applications printer & fax-free.
We Are Open To Your Feedback
As a company that prides itself on our community and our customer service, we welcome any feedback to help us improve. We thank you in advance for your constructive contributions. Send your feedback to firstname.lastname@example.org.