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Haul all your groceries and finish your errands without using your car, that's the Xtracycle way

Contact

General Feedback

Submit comments, general inquiries, stories, rants, raves, to our general feedback people. We welcome your feedback, we read it, and when it's really good (or bad) we’ll print it out and put it on a bulletin board or in the bathroom. General feedback people will forward all comments and suggestions to the appropriate Xtracycle team member and we will triage responses to those in greatest need. If you don't hear from us on your desired timeline - hit us up with a phone call to push things along, and thanks for understanding (and your feedback).

Mailing Address

Xtracycle Inc.
PO BOX 2154
Berkeley, CA 94702 USA

Please send all Xtracycle correspondence, payments, and small gifts to the above address.

Returns Address

Xtracycle Inc.
c/o ASAP Distribution
3220 Wood Street
Oakland, CA 94608

Please use this address for any purchase order deliveries, and product returns.

Email

If you’d like to inquire about an order you have already placed, and you have a confirmed login and password for the Xtracycle Store, please proceed here. If you would like to process a return, please email returns@xtracycle.com and include your name and order number to obtain a return authorization form and shipping label if applicable.

Phone

At Xtracycle, we have an automated phone routing system that is designed to get you where you need to go quickly and with a minimum of hold music (though ours is pretty good). Below is a guide to save you even more time. Please note that we answer phones between 9am - 5pm PST. We are closed on weekends and many US holidays.

  • toll free access
    888-537-1401
  • new orders
    888-537-1401 x 1
  • existing orders, track shipments, returns
    888-537-1401 x 1
  • general inquiries
    888-537-1401 x 1
  • tech support, warranty claims
    888-537-1401 x 2
  • dealer inquiries
    888-537-1401 x 1
  • toll free fax
    866-216-6698
  • international orders line
    001-510-655-5728

Put Me On The Xtracycle Mailing List

Sign up here. to receive periodic emails regarding special offers or exciting news about our latest products.

Public relations and the press

If you are a member of the press, you can submit inquiries directly to Xtracycle PR and one of our staff will get back to you promptly. Press photos can be found here.

Retail sales inquires

If you’re interested in becoming a Xtracycle dealer (US or International), or need to place an order please contact us at: 888-537-1401 x 1

You've found Xtracycle cargo bicycles, which is really the same thing as Xtra-cycle, Xtra Cycle, Extra-cycle or Extracycle but different. Xtracycle's LongTail innovation is a hitchless trailer that evolves the bike rack, bike bag (or pannier or basket), bike trailer, passenger seat, and baby seat into one cargo bike or sport utility bicycle system. With a long wheelbase, balanced center of gravity, and versatile carrying capacity, your Xtracycle LongTail may open the door to car-free or car-lite transportation in your life. Load your LongTail with precious cargo: a week's worth of groceries, or a picnic in your FreeLoader; your children, friends or lovers on the SnapDeck. A WideLoader and LongLoader enable you to carry, yep you guessed it, wide and long loads like surfboards, ladders, instruments or equipment. Be a daily bike commuter. Go out for a ride and end up at work. Be a weekend bicycle tourist. Re-imagine eco tourism: from a simple daytrip to an epic adventure. Travel the globe with the function of a Sport Utility Bike and explore trails, beaches, markets, neighborhoods, and parks. Ride to love. Ride to smile. Ride to feel sexy and healthy and to have fun. Welcome to a life of vitality, simple joys and a brilliant future.
© 2009 Xtracycle, Inc. All Rights Reserved. | PO Box 2154, Berkeley, CA 94702 | 888-537-1401
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