Visit Our Oakland Showroom

Our showroom is open to the public most Saturdays, the calender below shows our open hours over the next few weeks. Help us give you the best visit possible by letting us know when you plan to stop in: we try to avoid scheduling too many visits simultaneously so we can give you our full attention. Please send an email to showroom@xtracycle.com or call 510-567-4640 (extension 2) to schedule your visit.

Not in Oakland? Visit one of our dealers listed here.

Call Xtracycle

Xtracycle is run by a small team of people (about 4 presently), but it is powered by a huge community of riders and enthusiasts like you. We receive hundreds of emails, phone messages and facebook questions each day - please be patient if we're hard to reach. We'll generally get back to all emails and calls within 24 hours. In periods of high order volume, our ability to return calls may be slowed.

Direct Line
510-567-4640

Toll-Free
888-537-1401

Pick Up A Will Call Order

Our products are shipped (and will called) out of our nearby third party fulfillment center. ASAP Distribution serves several clients - and they are great folks. They know our products and how to pack and ship them, but they don't know much more about our business - please direct those questions to our staff at the phone numbers above and email addresses below.

ASAP Distribution
1460 Park Ave.
Emeryville, CA 94608
PickUp Hours: M-F / 11-6pm
Closed All Major Holidays

Email Addresses

Useful Email Addresses
sales@xtracycle.com	Need help placing an order? Send us your full name, shipping address, billing address, phone number, e-mail and desired items, we will contact you for payment info.
orders@xtracycle.com	Have questions on an existing order? Please send your questions along with your order number provided to you via e-mail.
will.it.work@xtracycle.com	Need technical support or expert product info? Please send your question and we will help you get your answer.
dealers@xtracycle.com	Have a dealer application inquiry? Make sure you have submitted your dealer application available at http://www.xtracycle.com/resell by email or fax.
press@xtracycle.com	We welcome your requests for interviews, product release information, rights to photos, etc.
returns@xtracycle.com	Please send any questions about pending returns here.

Returns

Please use the address above for all product returns. Make sure to complete our returns form here to qualify for your refund/replacement. Please write your RM number on the outside of your returned item's packaging.

Xtracycle Inc.
4300 West St
Oakland, CA 94608

Toll Free Fax

A good place to send Dealer Applications. Or, click here to apply to dealer applications printer & fax-free.

Fax
866-216-6698

Common Questions

Helpful Links
Ask a question	Connect instantly with Xtracycle employees, super-users and our Facebook fans team up to get your question answered thoroughly and quickly.
Place your order	Buy your cargo bike, bolt-on attachment or accessories through our online store.
Find a dealer	View of list of dealer in your area (U.S. and International) with Xtracycle products in stock and ready to test ride.
Become a dealer	Xtracycle is seeking to expand our dealer base nationally, and internationally. Get our application online.
Frequently asked questions	Find the answer to your question in this list of most common Xtracycle questions.
Become a dealer	Xtracycle is seeking to expand our dealer base nationally, and internationally. Get our application online.
Advanced User Group	This advanced user forum boasts more than 1000 members. Find best practices, product advice, and more.
Process a return	Xtracycle makes processing your return painless. Find everything you need to know and submit your return paperwork online.

We Are Open To Your Feedback

As a company that prides itself on our community and our customer service, we welcome any feedback to help us improve. We thank you in advance for your constructive contributions. Send your feedback to feedback@xtracycle.com.