Warranty

SideCar is guaranteed to be free from manufacturing defects for one (1) year from the original date of purchase.

Defective products will be repaired or replaced at Xtracycle's discretion. To determine if a warranty claim is valid you may be required to return the product to Xtracycle for inspection. Xtracycle is not responsible for removal, installation or shipping costs. This warranty applies only to the original buyer and is not transferable.

This warranty does not cover damage from use of this product outside of its intended range or that resulting from modification or neglect. It also does not cover wear and tear resulting from the normal use of the product.

Warranty Support

We stand behind our products and expect them to serve you well. If think you have a warranty issue, please email us with as much information as you can. Particularly helpful information includes: Pictures of the issue, any background on how and where you were using the product when you discovered the issue, and proof of purchase.

Thank you for your help in resolving your warranty inquiry as efficiently as possible.

Instructions

This short instructional video will help you assemble and use your new SideCar:

Two important details that didn't make into the video:

Insert the front stem into the bike so that 3-3/4" (95mm) of the stem is outside of the frame tube, then adjust the rear stem so that the platform is parallel to the center line of the bike. This ensures that there is enough of the stem engaged with the frame, but still allows room for the KickBack or kickstand.

The large Nylock nut may not be screwed all the way down on some axles. It is a Nyloc so there is little chance of it unthreading, however you can tighten it down to the stop to reduce the amount of horizontal play in the axle. Some play in the system is normal, do not over-tighten the nut.

If you'd like instructions on how to install the SideCar if you have a Kickback, please see these instructions.

Other Tips and Tricks:
To maximize the life of the SideCar's hinges, lubricate them with a bit of grease during assembly, and periodically thereafter. Keeping the hinges at minimum tension will also prolong the life of the hinges: Minimum tension is the lowest tension where there is no play in the hinge.
Position the load close to the outboard wheel for best handling, and use a strap running from the outboard strap holes over the load to the inboard to keep the cargo from entering the wheel.